Performastery Pty Ltd – Privacy Policy
By submitting your phone number or email address, you provide express written consent for Performastery Pty Ltd, its agents, and service providers to contact you for purposes relating to our programs, services, events, and updates. Contact may occur via email, telephone, SMS, or other communication methods.
You may opt out at any time by emailing [email protected] with a Do Not Contact request. Consent is not a condition of purchase. Standard message and data rates may apply.
By communicating with us, you also consent to calls, texts, or emails being recorded for quality and training purposes.
Performastery Pty Ltd is committed to protecting your privacy and managing your personal information in accordance with:
Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
Spam Act 2003 (Cth)
Do Not Call Register Act 2006 (Cth)
Queensland Human Rights Act 2019 (right to privacy and reputation)
This Privacy Policy explains how we collect, use, store, and protect your information. By using this website or accessing our services, you agree to the practices outlined in this policy.
“We, our, us” refers to Performastery Pty Ltd. “You” refers to any website visitor, subscriber, or client.
1. Personal and Non-Personal Information
Non-Personal Information
This includes data that does not personally identify you, such as browser type, device type, pages viewed, time spent on site, and aggregated analytics. We may use this information to optimise website performance, marketing, and user experience.
Personal Information
Personal information includes details that identify you, such as:
Name
Email address
Phone number
Postal address
Payment details
Information submitted through enquiry forms, surveys, coaching activities, or program enrolment
Performastery collects this information when you:
Enquire about programs
Register for an event or download a resource
Join a mailing list
Purchase a service
Complete assessments or forms
Communicate with us directly
We collect and handle this information in compliance with the Australian Privacy Principles (APPs).
2. Cookies and Similar Technologies
We may use cookies, tracking pixels, and related technologies to improve user experience, deliver personalised content, and analyse website behaviour. You may disable cookies in your browser settings, although some site features may not function correctly.
Some third-party platforms (for example, analytics tools, email marketing software, or advertising providers) may also use cookies. These parties must meet privacy requirements consistent with Australian legislation.
3. How We Use Personal Information
Performastery may use your personal information to:
Provide coaching, workshops, programs, and other services
Respond to enquiries
Process payments and manage bookings
Send newsletters, updates, or marketing communications
Deliver program-related materials and digital resources
Conduct internal data analysis and improve service delivery
Facilitate legally required reporting and record-keeping
Ensure safety, compliance, and protection of rights
All use and disclosure of your personal information aligns with the Australian Privacy Principles.
We may de-identify information for research or statistical purposes. Once de-identified, it is no longer treated as personal information.
4. Sharing of Personal Information
We do not sell or trade your personal information.
We may share your information:
With service providers who assist in delivering our services (for example, payment processors, CRM systems, online learning tools, marketing platforms)
When required by law, regulation, subpoena, or court order
To comply with obligations under the Privacy Act 1988 (Cth)
To protect the rights, safety, or property of Performastery, clients, or others
In the event of a business sale, transfer, merger, or restructuring
Service providers who access your information may only use it for the purposes outlined by Performastery and must comply with appropriate privacy and confidentiality standards.
5. Marketing Communications and Legal Compliance
Performastery complies with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
We may contact you for:
Program updates
Leadership resources
Event invitations
Industry insights
Coaching support
Marketing offers you have opted in to receive
You can unsubscribe or request removal at any time by:
Clicking “Unsubscribe” in our emails
Emailing [email protected]
We will process opt-out requests in accordance with the Spam Act 2003.
6. Security of Personal Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems, restricted access, encrypted payment pathways, and trusted third-party providers.
Despite our efforts, no transmission over the internet is completely secure. You acknowledge this inherent risk when providing personal information online.
7. External Links
Our website may link to external sites. Performastery is not responsible for the privacy practices or content of third-party websites. We encourage reviewing their policies before sharing personal information.
8. Public Contributions
Information posted in public forums, comments, or social media channels may be viewed or collected by others. Performastery is not responsible for how third parties use information you choose to disclose publicly.
9. Access, Corrections, and Deletion Requests
Under the Australian Privacy Principles, you may request to:
Access your personal information
Correct or update inaccurate details
Request deletion where appropriate
You may do so by contacting [email protected].
We will respond within a reasonable timeframe, in accordance with Australian law.
10. Children’s Privacy
We do not knowingly collect personal information from children under 13. If you believe information has been collected from a child, please contact us so we can delete it promptly.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website. Continued use of our services indicates acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or how we manage personal information, contact us at:
[email protected]
